2nd Level IT Support **Apply on the website** Month FTCOur client is a
well known international organisation with headquarters in Dublin.
They have an immediate requirement for a level 2 IT support person to
join their team for a minimum of **Apply on the website** months.
The role will involve supporting a number of business groups for all
Wintel Desktop and Server requests. In this role you will need to bae
bale to communicate professionally and cooperatively with both staff
and other IT team members to provide support for incoming service
requests and incidents. This role will also involve some project work.
The Role
? To be a central point of contact for all IT infrastructure related
requests by phone, email and via the Service Now ticketing portal
? To manage the service and support request ticketing queue, to
assign tickets to the relevant infrastructure technicians
? To act primarily as IT support, e.g. Active Directory and SAP user
account management, mobile phone setup and management, desktop OS and
application support etc.
? Troubleshoot and resolve desktop and server problems, diagnose and
solve hardware and software incidents and problems
? Problem escalation to colleagues in other IT Teams where necessary
? Work to agreed SLA thresholds for incidents, service requests and
problems
? IT Systems monitoring
The ideal candidate will have:
? Exceptional customer service and communications skills
? Proficient skills in the Microsoft desktop operating system
Windows 8.1 & Windows **Apply on the website** ideally with a
recognised certification
? Proficient skills in the Microsoft server operating systems
Windows **Apply on the website** R2 and **Apply on the website**
ideally with a recognised certification
? Active Directory Administration
? Exchange **Apply on the website** Administration
? Microsoft (Office) **Apply on the website** Administration
including Exchange online, Teams and One Drive
? Experience and knowledge of both Apple iOS and Android devices
? Ideally some experience and knowledge at basic to intermediate
levels of cisco switch and router management and some experience of
cisco telephony administration
? Experience and knowledge of an SAP ERP environment, specifically
around client side tasks such as printer setup and with user setups
and security desirable
? Experience and knowledge of the VMware ESXi platform desirable
? ITIL Foundation level certification will be highly regarded
? Network trouble shooting, TCP/IP and general WAN/ LAN
troubleshooting
? Experience of Malware and anti-virus technologies such as Symantec
Endpoint Protection and Cisco Anti-Malware Protection (AMP)
BENEFITS:
? In addition to salary, the company The company offer excellent
benefots including:
? Performance based bonus
? **Apply on the website** days of annual leave
? Great team environment and supportive culture;
? Subsidised canteen / restaurant
? Free car parking
? Bike to work scheme
? Company pension
? Gym onsite
This is an excellent opportunity to join a large professional company
with an excellent reputation as a great place to work. Please apply
today for immediate consideration. Position: ?Level 2 IT Support **Apply on the website** Month FTC
2nd Level IT Support **Apply on the website** Month FTCOur client is a
well known international organisation with headquarters in Dublin.
They have an immediate requirement for a level 2 IT support person to
join their team for a minimum of **Apply on the website** months.
The role will involve supporting a number of business groups for all
Wintel Desktop and Server requests. In this role you will need to bae
bale to communicate professionally and cooperatively with both staff
and other IT team members to provide support for incoming service
requests and incidents. This role will also involve some project work.
The Role
? To be a central point of contact for all IT infrastructure related
requests by phone, email and via the Service Now ticketing portal
? To manage the service and support request ticketing queue, to
assign tickets to the relevant infrastructure technicians
? To act primarily as IT support, e.g. Active Directory and SAP user
account management, mobile phone setup and management, desktop OS and
application support etc.
? Troubleshoot and resolve desktop and server problems, diagnose and
solve hardware and software incidents and problems
? Problem escalation to colleagues in other IT Teams where necessary
? Work to agreed SLA thresholds for incidents, service requests and
problems
? IT Systems monitoring
The ideal candidate will have:
? Exceptional customer service and communications skills
? Proficient skills in the Microsoft desktop operating system
Windows 8.1 & Windows **Apply on the website** ideally with a
recognised certification
? Proficient skills in the Microsoft server operating systems
Windows **Apply on the website** R2 and **Apply on the website**
ideally with a recognised certification
? Active Directory Administration
? Exchange **Apply on the website** Administration
? Microsoft (Office) **Apply on the website** Administration
including Exchange online, Teams and One Drive
? Experience and knowledge of both Apple iOS and Android devices
? Ideally some experience and knowledge at basic to intermediate
levels of cisco switch and router management and some experience of
cisco telephony administration
? Experience and knowledge of an SAP ERP environment, specifically
around client side tasks such as printer setup and with user setups
and security desirable
? Experience and knowledge of the VMware ESXi platform desirable
? ITIL Foundation level certification will be highly regarded
? Network trouble shooting, TCP/IP and general WAN/ LAN
troubleshooting
? Experience of Malware and anti-virus technologies such as Symantec
Endpoint Protection and Cisco Anti-Malware Protection (AMP)
BENEFITS:
? In addition to salary, the company The company offer excellent
benefots including:
? Performance based bonus
? **Apply on the website** days of annual leave
? Great team environment and supportive culture;
? Subsidised canteen / restaurant
? Free car parking
? Bike to work scheme
? Company pension
? Gym onsite
This is an excellent opportunity to join a large professional company
with an excellent reputation as a great place to work. Please apply
today for immediate consideration.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
